I have a custom product on my WordPress blog through WooCommerce. I've used the checkout field editor extension to add several fields that the customer needs to fill out when he/she is checking out.
The information from these filled out fields is then stored in the WooCommerce order info.
Is it possible to automatically create a ticket when an order goes through, that would include all the order information right on the ticket?
Thanks!
+12Hi,
We apologise for not responding to the post earlier.We cannot justify it but we're taking measures to be more engaging in the community forums.
Though it is a pretty late response on the post , it would still be useful for the wider audience who might have the same requirement.
You can try implementing the Feedback widget in the wordpress site wherein you can pre-populate the values from the site to create a ticket in Freshdesk.You can check on this article to get more insights on this.
Cheers!
No Aravind, I don't find your advice helpful. From what I understand, the Feedback Widget requires the customer to fill out a separate form. We're looking for a solution that automatically creates a support ticket once an order is submitted. The user/customer should not be asked to submit an additional form after they've completed the Woocommerce order process. Any solutions or advice?
+12Hi Elisa,
Did you get a chance to look into our APIs ? You can trigger an API call whenever an order is submitted so that it creates a corresponding order.
Cheers!
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