Ticket Filters Switching Back to Last Filter

If I click on a ticket filter, then close a ticket in that view, the ticket filter changes to something else. Anybody see this?

If I f.ex go into "Unassigned and Open", then close a ticket, the view is now "New & My Open Tickets". 

This must be a bug. 

This topic has been closed for comments

4 replies

I have not heard anything back on this subject. Following up. 

Still heard nothing. Following up. 

Userlevel 4
Badge +8


First off, sorry for the delay in getting back to you.

This shouldn't be happening and the view should be maintained. 

Let me convert this into a ticket so that we can quickly sort it out.


Userlevel 4
Badge +12


This is no longer reproducible and the system switches back to the set view as expected. Should you have any questions,drop us a note here and we'll act on it immediately.