Hey Satish, 

Thank you for posting on our forums.

If you're referring to a form on your website which your customers would fill up, you can set it up to trigger an email to Freshdesk, or create a ticket via the API. 

Depending on the method followed to push the information, the source of the ticket would differ between Portal or Email. 

Let me know if this answers your question or you need further information. If yes, please feel free to write back to us. 

Have a great day!

Anna