Hello,
A couple times I have replied to a ticket within Freshdesk only to find my response was not recorded.
Has this been reported by any other users?
Cheers,
Sarah
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We encounter this occasionally when our agents choose the "send and set as pending" option.
Yes! That is the exact same scenario for me, thanks for confirming I am not crazy.
Hey Sarah/Bevis,
That doesn't sound good and shouldn't be happening.
I am going to convert this post into a ticket, Sarah so that we can do further analysis.
Anna
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