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 Entering ticket types, I use an ampersand character which displays fine while editing the list. However, when the user is creating a new ticket and they expand the list, the & character is displayed in it's encoded form: &



Hello Brian,


Thanks for writing this on our community. The user, here refers to the end-customer who uses the portal to create a ticket in your helpdesk. Is this the right assumption to make or are you referring to your agents creating a ticket?


Cheers!

Actually, it's when Agents create a new ticket.


I just tried it as an end user and it displays fine. 



Yes, Brian. We've already marked this as a priority bug and you can expect this to be fixed soon. I'll keep you posted on the updates.


Cheers!

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