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Ticket Type bug

  • December 27, 2018
  • 3 replies
  • 31 views
B
Contributor

 Entering ticket types, I use an ampersand character which displays fine while editing the list. However, when the user is creating a new ticket and they expand the list, the & character is displayed in it's encoded form: &

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    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Brian,


    Thanks for writing this on our community. The user, here refers to the end-customer who uses the portal to create a ticket in your helpdesk. Is this the right assumption to make or are you referring to your agents creating a ticket?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Contributor
    • brian.hart
    • Author
    • Contributor
    • December 28, 2018

    Actually, it's when Agents create a new ticket.


    I just tried it as an end user and it displays fine. 

    aravind.sundararajan
    Skilled Expert
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    Yes, Brian. We've already marked this as a priority bug and you can expect this to be fixed soon. I'll keep you posted on the updates.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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