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I have set up a number of types so I can. Group the tickets but it is not pulling anything through except cancellation requests (and not all of them). What am I doing wrong? All other filters are clear.

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Hi,

Could you please send us an email with some screenshots and a detailed explanation of the issue to support@freshdesk.com ? This seems to be an account level issue and so we need more information to debug this.

Thanks,
Aravind.S

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