(the previous discussion has been marked as closed: https://support.freshdesk.com/support/discussions/topics/316199)

But would it be possible to change this behaviour in order to allow logged in users to access to all tickets through the public URLs? (raised by him/her or not)

That is odd and awkward to reply to users/customers that they have to log out before being able to access the public ticket URL of another ticket (not raised by him/her).

Thanks,

Vincent