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Updating custom tickets fields using the API

  • July 11, 2019
  • 1 reply
  • 252 views
R
Apprentice

Hello,


Is it possible to use the API for updating tickets fields?. We have some custom fields that need to be updated and Fresh Desk is extremely slow when you try to edit custom fields with large amount of items. Some times our browser have totally stopped to work when we have try to add a new item to a custom field. Right now we have some custom fields with more than 600 items.

April 26, 2021

Hello @ricardo.oksa, Apologies for the delay in getting back to you on this. Yes, you can use the ticket update API call to update custom fields. The steps and the API calls are elaborately listed here

 

If you have any further queries, please write to support@freshdesk.com and we’d love to help! 

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    1 reply

    Keer
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    • Keer
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    • 413 replies
    • April 26, 2021

    Hello @ricardo.oksa, Apologies for the delay in getting back to you on this. Yes, you can use the ticket update API call to update custom fields. The steps and the API calls are elaborately listed here

     

    If you have any further queries, please write to support@freshdesk.com and we’d love to help! 

    Cheers, Keer, Freshworks Community Team
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