Use of Pick up feature | Freshworks Community

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Use of Pick up feature

What is the use of a pick up feature? how to you it and what are the uses of it.

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Same here, What is this feature?

Hello,

The pickup feature enables the agent to bulk assign tickets to him/herself in a single click. Instead of selecting the name on the agent list, the agents can click this button to quick assign tickets.

Cheers!

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