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v2 framework - unable to access HTML element(custom fields) from custom app

  • February 22, 2018
  • 2 replies
  • 54 views
K
Apprentice

In v2 framework, when the agent changes the priority, should hide/show the custom fields which is displaying under the properties(right sidebar). But unable to access the HTML elements of the custom fields to hide/show.

Kindly provide a solution to handle these types of scenario's



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    2 replies

    J
    Community Debut
    • janani.vijayan
    • Community Debut
    • February 22, 2018

    Hi Karthick,


    You can use the interface APIs to hide/show custom fields. 


    Kindly refer the document https://developers.freshdesk.com/v2/docs/interface-api/#tickethideproperty.


     

    K
    Apprentice
    • karthickv
    • Author
    • Apprentice
    • February 22, 2018

    Thanks janani, it worked but whereas for data type fields its not working.

    eg. Start date (field name)

    client.interface.trigger("hideElement", {id: "Start date"})


    Kindly help us on this.

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