In v2 framework, when the agent changes the priority, should hide/show the custom fields which is displaying under the properties(right sidebar). But unable to access the HTML elements of the custom fields to hide/show.
Kindly provide a solution to handle these types of scenario's
v2 framework - unable to access HTML element(custom fields) from custom app
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Hi Karthick,
You can use the interface APIs to hide/show custom fields.
Kindly refer the document https://developers.freshdesk.com/v2/docs/interface-api/#tickethideproperty.
Thanks janani, it worked but whereas for data type fields its not working.
eg. Start date (field name)
client.interface.trigger("hideElement", {id: "Start date"})
Kindly help us on this.
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