Skip to main content

Verified User Unable to Reset Password

  • November 17, 2017
  • 1 reply
  • 29 views
S
Contributor
Forum|alt.badge.img+1

We have a verified user who clicked on the Forgot Password link. He never received an email yet he was automatically logged into Freshdesk. This cannot be expected behavior since he doesn't know what his password is. 

    This topic has been closed for replies.

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Stacey,


    The user might already have an active session on the browser . The "Forgot Password" trigger doesn't prevent the usage of old password . I'll convert this into a support ticket to troubleshoot the reason for the missing email.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    Terms of UseAccessibility statement