Viewer's indicator unreliable | Freshworks Community

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Viewer's indicator unreliable

The indicator which shows if anyone is in a ticket, or replying to it, is very slow and should ideally be updated in real-time.

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Hi Viktor

Dev Team is working on improving this module and a permanent fix is in the making. Hopefully it will be out in 1-2 weeks

regards

Vijay

Hi Vijay,

That's great news. Let me know if there's anything I can do to help.

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