Just navigate to Admin-->Portals-->Portal Name-->Change Logo/Favicon.
"
We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.
"
Why?
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More and more frequently we are getting the message "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly."
I'm current running the standard report and have selected tickets by Customer and Time Frame. When I select ticket 73257 or 72288 I get this message.
https://itenabled.freshdesk.com/helpdesk/tickets/73257
If I do a direct search on ticket 73257, the ticket is retrieved and can be displayed without any problems.
Please advise on how to get this fixed.
Hello there!
Apologies for being late to revert.
@Giuseppe I hope you no longer face this issue.
If both the issues persist, please drop an email to support@freshdesk.com and we'll have it investigated further for you.
Cheers!
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