We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.

  • 11 November 2019
  • 2 replies
  • 337 views

Just navigate to Admin-->Portals-->Portal Name-->Change Logo/Favicon. 

"

We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.

"

Why?



2 replies

More and more frequently we are getting the message "We're sorry, but something went wrong.  We've been notified about this issue and we'll take a look at it shortly."

I'm current running the standard report and have selected tickets by Customer and Time Frame.  When I select ticket 73257 or 72288 I get this message.


https://itenabled.freshdesk.com/helpdesk/tickets/73257


If I do a direct search on ticket 73257, the ticket is retrieved and can be displayed without any problems.


Please advise on how to get this fixed.


fd-error-032320_46876.jpg

Hello there!


Apologies for being late to revert.


@Giuseppe I hope you no longer face this issue.


@MitchThis error message is generally displayed when there's a network issue or due to cache-cookies. Please check if you face this in an Incognito window or different browsers as well.


If both the issues persist, please drop an email to support@freshdesk.com and we'll have it investigated further for you.


Cheers!

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