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Webform to Freshdesk Ticket?

  • February 12, 2018
  • 1 reply
  • 286 views
G
Apprentice

I've got a webform and as a submit request it posts the data as an email to my Freshdesk support email.


Is there a way I can get it to pick up something from within the email to set the ticket contact?

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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hello Greg,


    Since you've mentioned that you're using a webform to create tickets, instead of sending an email, an alternative approach of sending form data via API would be more efficient. You can look into our API documentation to know about the ticket endpoints. 


    Alternatively, if you'd like to stick with the current approach, you can set the contact information in the REPLY-TO header of the email so that Freshdesk automatically creates ticket on behalf of the actual user. Make sure you've the option "Use Reply-To email address to create requester contacts" is turned on under Admin -> Email section of your helpdesk.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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