Hello Craig,

We have converted your topic as a ticket. One of our representatives will get back to you. 

Regards,

Manoj

For all who're looking for migration tools/processes,

You can find our latest API documentation here : developer.freshdesk.com/api

We've also built apps to ease the migration of emails/tickets from Gmail and Zendesk. 

Keep an eye on this tab : https://apps.freshdesk.com/search/?uq=migrate

In case if you're migrating from other helpdesk(s) or if you'd like to migrate solutions/forums into Freshdesk, drop us a note here or write to support(at)freshdesk(dot)com with the specifics.Our support team will assist you further.

Cheers!