Looking for the best way to report across Freshdesk, Freshcaller and Freshchat products

  • 2 August 2021
  • 1 reply

I am looking to make agent performance report across Freshdesk, Freshcaller and Freshchat all into one report and visualisation for a given time period. 


Best answer by hemanth.ramya 2 August 2021, 14:27

View original

1 reply

Userlevel 3

Hello Josh,


With Freshdesk Omnichannel plan, you get insights on agent performance across different channels in a single Analyticsreport. Altogether, you can customize and compare metrics from Freshdesk, Freshchat, and Freshcaller. Refer to the article to get detailed insights on the same:

Feel free to drop a note here for any further queries and we would be happy to help! :)



Freshdesk Community Team