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Looking for the best way to report across Freshdesk, Freshcaller and Freshchat products

  • 2 August 2021
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I am looking to make agent performance report across Freshdesk, Freshcaller and Freshchat all into one report and visualisation for a given time period. 

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Best answer by hemanth.ramya 2 August 2021, 14:27

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Hello Josh,

 

With Freshdesk Omnichannel plan, you get insights on agent performance across different channels in a single Analyticsreport. Altogether, you can customize and compare metrics from Freshdesk, Freshchat, and Freshcaller. Refer to the article to get detailed insights on the same:

https://support.freshdesk.com/en/support/solutions/articles/50000002942-an-overview-of-omnichannel-analytics

Feel free to drop a note here for any further queries and we would be happy to help! :)

 

Cheers,

Freshdesk Community Team

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