Anyone successfully “permanently delete” an agent entry that is stuck in the “deleted” status under contacts?
I’ve asked support to help but as usual Freshdesk support is absolutely useless.
Thanking you in advance
Best answer by Aldrin
However, you will be able to perform a hard delete and a soft delete of the contacts. A Hard delete(only available with the Mint UI) would completely remove them from the Helpdekm whereas a soft delete moved to the list of "Deleted" contacts in Freshdesk and you can restore these contacts as and when needed. Please note that emails from these deleted contacts will automatically be marked as SPAM.
Feel free to reach out to firstname.lastname@example.org with your account URL and your plan, so we could check if you have the option to Hard delete the contact and also look for the feasibility to have this feature added to your account.
Freshdesk Community Team