[REGISTER NOW] Reunite with the global Freshworks community at Refresh, 2021!
if you send a message in Freshdesk and need to recall it as it sent in error can this be done?
Best answer by hemanth.ramya 27 July 2021, 14:03
If you’re on the Blossom or above plan, you can use the ‘Undo Send’ functionality within 10 seconds of replying on tickets to stop the reply emails from being sent out. Agents will have to enable this option by clicking on their profile picture icon on the top right corner > Profile settings and then toggle the feature ON.
Article for help: https://support.freshdesk.com/en/support/solutions/articles/50000001421-is-there-an-option-to-undo-a-sent-reply-
Any further assistance, feel free to drop a note here. :)
Freshdesk Community Team
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.