Solved

recall a message

  • 27 July 2021
  • 1 reply
  • 31 views

if you send a message in Freshdesk and need to recall it as it sent in error can this be done?

icon

Best answer by hemanth.ramya 27 July 2021, 14:03

View original

1 reply

Userlevel 3

Hello @denisejvv13,

 

If you’re on the Blossom or above plan, you can use the ‘Undo Send’ functionality within 10 seconds of replying on tickets to stop the reply emails from being sent out.  Agents will have to enable this option by clicking on their profile picture icon on the top right corner > Profile settings and then toggle the feature ON.

Article for help: https://support.freshdesk.com/en/support/solutions/articles/50000001421-is-there-an-option-to-undo-a-sent-reply-

 

 

Any further assistance, feel free to drop a note here. :) 

 

Cheers,

Freshdesk Community Team

Reply