Remove automatic ticket reply salute

  • 3 December 2012
  • 4 replies
  • 27 views

Hello


Is there a way to remove the automatic salute (Hi insert_requester_name_here,) when clicking reply to a ticket? 


Most of times I have to delete it, which is a bit annoying in my opinion.


Thank you!



4 replies

Have a look in Admin > Email Templates > Agent Reply Template

I think thats where you can change it.
Doesn't show up on my Admin section, might be a Trial limitation.

Thank you for the info.
Hi Vasco

There's no limitations in the trial version.

Can you verify this in your account once again ? Also, your Account Name and the login info ?

regards
Vijay
I found the option under Email Notifications.

Thanks

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