Hi,

Hopefully there is a simple solution for this, which I just cannot see anymore. I have been building a pair of workflows to process our Service Requests automatically, but it seems that events with Approval change trigger doesn’t get triggered at all. 

I have tried different methods and checked that there is only one workflow which is watching this Approval change as trigger. I’ve also created a test workflow with only two steps (below) but this didn’t help either.

I have tried to remove every other change and action after the Approval Request has been made as I found some information about the bug in this trigger, but that didn’t solve my issue.

This should trigger if the Approval Status is changed from Requested to Approved:
 

But I can see from the Request Activities that even this simple thing doesn’t trigger as that Note should have been added into the request ticket.  (I manually closed the request as it was a test)

 

This is how approval change is requested on the Approval workflow:

 

This goes through as expected. I have tried to add Debug “Add Note” to every action node, and those are working as expected. And as you can see from the Action log, this workflow ends normally. 


To confirm that Step 1 exists normally and events happening after that normally, I have also an another workflow which will be triggered, if this this STEP 1 writes “Automatically Approved” into the ticket, but I cannot use that on Manual Approvements and it is not using the Approval Change as the trigger but watching other activities and using wait-node.