Hello,
we are on Growth version.
In Service Item, made a workflow where the condition compares the values of two fields and returns a Boolean.
What do we have to do in order to get an error message if Boolean is False?
Hello,
we are on Growth version.
In Service Item, made a workflow where the condition compares the values of two fields and returns a Boolean.
What do we have to do in order to get an error message if Boolean is False?
Thank you Daniel,
but I would like to stop the user from placing the request.
Oh, well as far as I know there are no event befor the user have placed the request.
Could maybe add a Business Rules to hide a mandatory field or change the option for a dropdown field that say Error
If field = X
Set mandatory Y field
Hide Y field
Remove option for a drop down to only show error
Not sure if it’s going to work and it’s not pretty.
I could try this as a workaround.
Hello,
You can use the new expression function the condition block.
On this page Expression builder Node : Freshservice you see this ‘{{ticket.actual_requester.reporting_manager.name}}’== ‘{{ticket.requester.name}}’
That will give you a true or false. Down (No) you set a not or a tag to indicate a error and right (yes) you keep continue your work flow.
Reading your post again, You can add a note to the ticket or a tag.
Thank you Daniel,
but I would like to stop the user from placing the request.
When the following condition of the workfow evaluates to “True’ then I would like to stop the user from placing the request. The Action of the workfow does not have an option.
abs({{ticket.ri_55_cf_new_request_week_no}}-{{ticket.ri_55_cf_request_week}})>8
Hi
They have the option to disallow form submission.
You can use relative dates based on your date field as here - I think this is what you were aiming at? Not allowing an end date of less than 8 weeks? But whatever (lol) you can edit the Condition to get the result you are wanting to see.
HTH
Bryn at CYDEF.ca
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.