Hello,
we are on Growth version.
In Service Item, made a workflow where the condition compares the values of two fields and returns a Boolean.
What do we have to do in order to get an error message if Boolean is False?
Solved
If Boolean is False then Error
Best answer by Daniel Söderlund
kostaskourtides wrote:
Thank you Daniel,
but I would like to stop the user from placing the request.
Oh, well as far as I know there are no event befor the user have placed the request.
Could maybe add a Business Rules to hide a mandatory field or change the option for a dropdown field that say Error
If field = X
Set mandatory Y field
Hide Y field
Remove option for a drop down to only show error
Not sure if it’s going to work and it’s not pretty.
+14Hello,
You can use the new expression function the condition block.
On this page Expression builder Node : Freshservice you see this ‘{{ticket.actual_requester.reporting_manager.name}}’== ‘{{ticket.requester.name}}’
That will give you a true or false. Down (No) you set a not or a tag to indicate a error and right (yes) you keep continue your work flow.
Solution consultant @ synerity.eu, A new error is always a sign of progress!
1 person likes this
+14Reading your post again, You can add a note to the ticket or a tag.
Thank you Daniel,
but I would like to stop the user from placing the request.
When the following condition of the workfow evaluates to “True’ then I would like to stop the user from placing the request. The Action of the workfow does not have an option.
abs({{ticket.ri_55_cf_new_request_week_no}}-{{ticket.ri_55_cf_request_week}})>8
+14kostaskourtides wrote:
Thank you Daniel,
but I would like to stop the user from placing the request.
Oh, well as far as I know there are no event befor the user have placed the request.
Could maybe add a Business Rules to hide a mandatory field or change the option for a dropdown field that say Error
If field = X
Set mandatory Y field
Hide Y field
Remove option for a drop down to only show error
Not sure if it’s going to work and it’s not pretty.
Solution consultant @ synerity.eu, A new error is always a sign of progress!
Hi
They have the option to disallow form submission.
You can use relative dates based on your date field as here - I think this is what you were aiming at? Not allowing an end date of less than 8 weeks? But whatever (lol) you can edit the Condition to get the result you are wanting to see.
HTH
Bryn at CYDEF.ca
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