Hello,
I have a standardized email which gets sent to our freshservice inbox. I am able to extract the information I need from the email using the workflow automator, but I was wondering if I could populate a field on a custom service request. For example, if the email lists a name and I can extract it, can I populate the name field and create a service request?
+10
Hi
Yes you should be able to create Service requests via Web requests...https://api.freshservice.com/#create_ticket
If you can extract a name then you should be able to use that to populate the fields you need when doing a web request.
+13
Hello,
I have a standardized email which gets sent to our freshservice inbox. I am able to extract the information I need from the email using the workflow automator, but I was wondering if I could populate a field on a custom service request. For example, if the email lists a name and I can extract it, can I populate the name field and create a service request?
You can use the update API endpoint and change the requester as well, if you don’t want to create a new ticket.
+13
Need to read the question one more time,
If you like to create a request you need to use this https://api.freshservice.com/v2/#create_service_request
To populate custom dropdown that has all user as source you need the ID number of the requester and to get that you need to use this endpoint https://api.freshservice.com/v2/#filter_requesters to get the ID first.
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