Hi, not sure if anyone has come across this and can point me in the right direction…
I have a basic workflow that adds a public note to a ticket when a task within the ticket is marked as complete. When adding placeholders, there is an option to add fields from the task. I have tried adding
{{ittask.description}}
{{ittask.title}}
but neither show up when the note is added. Is there a way to add the details of the task that has been completed to a public note on the corresponding ticket?
Thanks in advance.
Kevin.