Can you assign a back-up agent for a particular ticket, when another agent is out of the office, and without using the Round Robin feature?
Solved
Assigning back-up agents without Round Robin
Best answer by Sneha Kandasamy
Hi
Greetings from Freshworks community!
We can automate the process to reassign the ticket to another agent within the same group when the requestor replies and the assigned agent is "Out Of Office."
Admin > Automations > Ticket Update >
Hope this helps.
Cheers,
Sneha.
+8- Community Manager
- Answer
Hi
Greetings from Freshworks community!
We can automate the process to reassign the ticket to another agent within the same group when the requestor replies and the assigned agent is "Out Of Office."
Admin > Automations > Ticket Update >
Hope this helps.
Cheers,
Sneha.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.