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auto-response in ticket-progress

  • August 24, 2016
  • 1 reply
  • 44 views
J
Apprentice
Hallo,

is it possible to show the auto-response-emails in the ticket progress?

Thank you!

 

      This topic has been closed for replies.

      1 reply

      aravind.sundararajan
      Skilled Expert
      Forum|alt.badge.img+12

      Hello,


      The automated emails will not be a part of the ticket thread as it might extend the page with known content . However, you would be able to see the automation rule that got executed on the ticket by clicking on the Activities button.


      Cheers!

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