Has anyone ran into the issue where, when you respond to a ticket and the customer is OOO - you get the notification which in turn creates a new ticket.
If so, how did you solve the issue by automation to remove the “false” new ticket created?
Has anyone ran into the issue where, when you respond to a ticket and the customer is OOO - you get the notification which in turn creates a new ticket.
If so, how did you solve the issue by automation to remove the “false” new ticket created?
Hi
In addition to what
Feel free to drop a note here incase of further assistance :)
Cheers,
Barun
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