I would like to automaticall merge all new tickets into 1 based on customer email.
If he sends a new email or opens a new ticket, it should be merged under his old ticket.
Solved
Automatically Merge Tickets based on Requester Email
Best answer by hemanth.ramya
Hello Mahesh!
Yes, you can make use of the Auto Ticket Merger application to suffice your requirements. This article would give you detailed insights on the same.
Cheers
Freshdesk Community Team
+9- Community Manager
- 626 replies
- Answer
Hello Mahesh!
Yes, you can make use of the Auto Ticket Merger application to suffice your requirements. This article would give you detailed insights on the same.
Cheers
Freshdesk Community Team
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.