I am looking for a way to automatically cleanup aged tickets.
Is there a setting or plug in that will do this?
Best answer by Saira Tehreem
Hey
You can make use of time trigger automations for your use case.
Here’s a sample rule-
Hope this helps!
Hey
You can make use of time trigger automations for your use case.
Here’s a sample rule-
Hope this helps!
Well, your solution looks like it would have worked, Thanks. But the option “If Hours Since Agent Responded” is not an option in the drop down. I guess that feature isn’t available on my account? We’re a non-profit, so we cant really increase the plan…
Thank you!
+9The option to use the ‘Hours since custom_status’ condition in Time triggers automation is available only from the Estate/Pro plan in Freshdesk Support Desk
Thank you,
Freshworks Community Team
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