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We created rules for automation. Multiple groups and it seems that the ticket is being assigned to another group instead of the right group. We are experiencing this on the email but in the portal it is perfectly fine. We have multiple groups and rules and this is the only group that is not working correctly. Please help. 

Hi @AC Humarang 
 

Greetings from Freshdesk community!

 

I’m sad to hear that. Please DM your account details immediately to have this checked. 

Alternately, you can also share the details to support@freshdesk.com.

 

Cheers,
Barun

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