Bonjour,
Je ne parviens pas à appliquer les SLA sur les tickets.
l’échéance du ticket se met automatiquement à 7 jours alors que j’ai programmé 48h.
Solved
bug SLA
Best answer by Yusuf Ahmed
Hi
Greetings from Freshworks community. Could you please let me know if the ticket met the SLA condition set for the custom SLA ? There could be a scenario where the condition is not met and hence the default SLA was appended to the ticket.
ton SLA est lié à une entreprise.
L’utilisateur qui crée le ticket est lié à l’entreprise.
Vérifies que ton sla définit est bien lié à l’entreprise de l’utilisateur
David
+8- Community Manager
- Answer
Hi
Greetings from Freshworks community. Could you please let me know if the ticket met the SLA condition set for the custom SLA ? There could be a scenario where the condition is not met and hence the default SLA was appended to the ticket.
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