Question

Can you spot the error in this placeholder text?

  • 19 April 2024
  • 0 replies
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{{ticket.requester.name}} has requested travel to  {{ticket.ri_207_cf_where_are_you_going}}, which is on the restricted list.

This error will appear as a System note saying, “Not given.”

The error in this expression is that the second right curly brace is not in bold format. }}

Freshservice support was able to find it; mind you, this was buried in a 50-node workflow.

 

I believe this is an insight as to how Fresh parses the HTML in expressions. The <\b> tag cut off the second right brace, and so the value was not found.

 


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