it happens that the customer calls and opens the ticket from the portal during the call.
I would like at that time to be able to change the field by setting it as a ticket opened by phone and not by portal
Would it be possible to do this somehow or implement a new feature?
change ticket opening source
Thanks for givig info https://packstrack.com/
Hi
This way, when you identify tickets where the source should be updated to phone, you can update the custom field and have the automation rule modify the source value.
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