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Creating custom placeholders in FreshService

  • May 15, 2023
  • 2 replies
  • 1538 views
willstrudel
Apprentice

I am trying to use Webhooks in Workflow Automator to return “Last Private Note” or “Last Updated Time” from tickets, is there a way to configure custom placeholders?

Best answer by vinothkumar.manoharan

Hi @willstrudel ,

 

Greetings from Freshworks community. 

{{ticket.modified_on}} is the dynamic placeholder to retrieve the last update time stamp in the ticket. For private note, there are no placeholders to fetch the info. You can refer more on this link

https://support.freshservice.com/en/support/solutions/articles/239543-list-of-dynamic-placeholders

 

Cheers

      2 replies

      Kamakshi V
      Community Manager
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      • Kamakshi VCommunity Manager
      • Community Manager
      • May 16, 2023

      Hello @willstrudel !

       

      Thank you for reaching out! We will ensure that a member of our customer support team addresses your query. 

      Freshworks Community Manager
        vinothkumar.manoharan
        Skilled Expert
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        Hi @willstrudel ,

         

        Greetings from Freshworks community. 

        {{ticket.modified_on}} is the dynamic placeholder to retrieve the last update time stamp in the ticket. For private note, there are no placeholders to fetch the info. You can refer more on this link

        https://support.freshservice.com/en/support/solutions/articles/239543-list-of-dynamic-placeholders

         

        Cheers

        Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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