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Hi Community,

Wondering if anyone can help.

I am trying to create a FreshService ticket in PowerAutomate when someone fills out an MS Form. However, the FreshService connector requires the Requester's ID, which I thought would be straightforward. I added the dynamic content email address from the MS Form response, but it fails asking for a number. 

I need the Create Ticket to come from the user how completed the MS Form does anyone have any thoughts why this is not working or how I could achieve this?

 

Many thanks

 

Hey @KJC,

 

you can try using the API of Freshdesk for filtering contacts: https://developers.freshdesk.com/api/#filter_contacts

There you can use the email to receive the id of the users.

 

Hope this helps

Hi Nickstelzer,

 

Many thanks for the link, it has been very helpful!

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