Hello Support,
We have some custom HTML email templates (Built in Dreamweaver) and we want to use these formats in Freshdesk email notifications templates.
This is an example of the HTML template:
How can I import or insert a custom HTML template for Freshdesk notification templates?
Regards,
Rafael
Hi
Greetings from the Freshworks community!
I understand you are looking for an HTML version under email notifications/ticket templates in Freshdesk. For now, we support HTML only in the Forums and Solutions section.
We already have a feature request in place to add HTML version in email notifications. Feature requests take time to go live as they involve a lot of scrutiny and testing. We'll definitely make some noise when this is implemented.
Please have a look at our Ideas page, and post your ask here. We will look into this and take this up from our end.
Is there any update here? I want custom HTML content to be added in agent reply emails
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