We still do not receive an email delivery failure notification when we create a new email. We can create an automation rule when we reply to the ticket to a wrong email. However, it’d be great to have a failure notification for a fresh/new email created as well.
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Hi
I understand how the proactive delivery failed notification for the New Email option, will be a great add-on to improving the current operations. Since this is a rising need, we will have your request looked into and do the necessary to push our product team to prioritize this as a required feature.
Please stay tuned for further updates from our end on this; We will keep you posted on developments and upcoming releases.
Cheers!
We still do not receive an email delivery failure notification when we create a new email. We can create an automation rule when we reply to the ticket to a wrong email. However, it’d be great to have a failure notification for a fresh/new email created as well.
Facing the same issue. As I have setup the proper automation rules for the email of VicRoads coatings inspector. So that we could get notification if any of the department, either concrete inspection or welding inspection don’t get the email at time so that we could get notification related to it. But its not working properly and our automation has been failed. So if you have found any source for fixing it kindly share with us.
Please support this! This seems like a big oversight that non-delivery reports are supported for emails that result in ticket updates, but not for emails that result in ticket creation.
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