i am trying to set a rule for web hook observer but i cant find Observer in the Admin > Helpdesk Productivity > Observer. section, Right now i have the trail account for the integration, Please guide me how can i set the rules for web hook integration
but right now i just need to integrate the observer automation for my client, i cant buy or upgrade the current subscription,
can you please turn back my account to trail account if trail account has the observer automation?
@aravind, can you please look through this ticket ASAP, i really need to know about it
@Zain: The Observer automation is available from the next immediate plan - Blossom. You might want to upgrade your subscription to avail the observer automation.
Cheers!
@Aravinf yes it is, then please guide me how can i get observer automation, i really need this automation
@Zain: Can you please check if your current subscription is on the free "sprout" plan? By default, observer automation is not a part of the sprout subscription.
Cheers!
I need a quick response, please look into this matter ASAP.
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