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New Idea

Placeholder within Approval Group Name

Related products:Freshservice
  • March 16, 2026
  • 4 replies
  • 155 views

OG Bobby Johnson
Skilled Expert
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We have a serious need for the ability to use placeholders within the action node for adding a name for the approval groups. Without this, we are having to run additional API requests; 1x to GET the approval groups, 2x to GET 2 different custom objects, and another to PUT or POST either creating the approval group or update the approval group. This would be a huge performance saving feature.
 

 

4 replies

mrjohn-23
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  • March 17, 2026

Not being able to use dynamic placeholders for approval group names forces unnecessary API calls, which adds latency and complexity to workflows. Having to chain multiple GETs and then a PUT/POST just to handle something that could be resolved inline is definitely not efficient.

A placeholder-based approach would streamline the process, reduce API load, and significantly improve performance  especially for larger or more complex automations.

Really hope this gets considered, as it would make a noticeable difference in real-world use cases.


OG Bobby Johnson
Skilled Expert
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Not being able to use dynamic placeholders for approval group names forces unnecessary API calls, which adds latency and complexity to workflows. Having to chain multiple GETs and then a PUT/POST just to handle something that could be resolved inline is definitely not efficient.

A placeholder-based approach would streamline the process, reduce API load, and significantly improve performance  especially for larger or more complex automations.

Really hope this gets considered, as it would make a noticeable difference in real-world use cases.

MrJohn, don’t forget to upvote. Thanks for your input!!! I’m glad I’m not alone.


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  • Contributor
  • May 4, 2026

Would love to see this feature. Currently I’m just using generic approval group names but it would be great to use placeholders here.


clear_peak78
Community Debut
  • Community Debut
  • May 28, 2026

I completely agree with this request. The lack of placeholder support inside the approval group action node creates unnecessary workflow complexity and extra API overhead for something that should ideally be handled natively within the automation layer.

Having to chain multiple GET requests just to dynamically resolve approval group names before a PUT/POST operation adds latency, increases maintenance effort, and makes flows harder to scale and troubleshoot. Placeholder support would significantly simplify automation design while also reducing API consumption and execution time for larger environments.