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Receive last public comment id in freshdesk webhook automation

  • April 5, 2024
  • 1 reply
  • 207 views
amgadserry
Apprentice

So I’m trying to build an automation that will send me back the reply ( conversation ) id when a new reply has been added to a ticket 

The problem is I only have access to `{{ ticket.latest_public_comment }}` which is not really enough and I did read https://support.freshdesk.com/en/support/solutions/articles/87018 but I don’t get what’s different between an email notification and an on reply created webhook both should have access to the reply that triggered said event ?

I have tried `{{comment.id}}` already and it doesn’t seem to work. 

Best answer by Sneha Kandasamy

Hi @amgadserry,

Greetings from Freshworks Community!

I understand that you would like to pull the reply ID via Automations. Unfortunately, we do not have an placeholder for the Reply ID.

Apologies for the inconvenience caused.

Cheers,
Sneha.

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1 reply

Sneha Kandasamy
Community Debut
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Hi @amgadserry,

Greetings from Freshworks Community!

I understand that you would like to pull the reply ID via Automations. Unfortunately, we do not have an placeholder for the Reply ID.

Apologies for the inconvenience caused.

Cheers,
Sneha.

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