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Split business hours

MBraga
Top Contributor
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  • MBraga
  • Top Contributor
  • 4 replies

Hi everyone,

is it possible split business hours

eg
8.30 - 12.30 // 14.00 - 18.00

 

instead of 8.30 - 18.00?

I use blossom plan

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      cherif25024
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    2 replies

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • October 6, 2021

    Hello @MBraga,

     

    Freshdesk, at the moment, does not have the option to split business hours within the Set business hours section under Admin > Busines hours. However, can you share your business requirements more in detail to help you with best possible solution? Looking forward to hearing your insights.

     

    Thank you,

    Freshworks Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    MBraga
    Top Contributor
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    • MBraga
    • Author
    • Top Contributor
    • 4 replies
    • October 6, 2021

    Hi,

    our opening hours are from 8:30 to 12:30 and from 14:00 to 18:00 from Monday to Friday.

    It is important for the correct calculation of the SLA that breaks from 12:30 to 14:00 and Saturdays and Sundays are excluded

    Matteo

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