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Hi everyone,

is it possible split business hours

eg
8.30 - 12.30 // 14.00 - 18.00

 

instead of 8.30 - 18.00?

I use blossom plan

Hi,

our opening hours are from 8:30 to 12:30 and from 14:00 to 18:00 from Monday to Friday.

It is important for the correct calculation of the SLA that breaks from 12:30 to 14:00 and Saturdays and Sundays are excluded

Matteo

Hello @MBraga,

 

Freshdesk, at the moment, does not have the option to split business hours within the Set business hours section under Admin > Busines hours. However, can you share your business requirements more in detail to help you with best possible solution? Looking forward to hearing your insights.

 

Thank you,

Freshworks Community Team

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