Hi @JTAVOLARO 

Greetings from the Freshworks community!

We can create a ticket updates service task automation rule to close a parent ticket when a service task is closed. Please navigate to Admin → Automations → Service tasks → Service task updates → New rule. Below is the screenshot of a sample rule.

Feel free to drop a note here incase of further queries.

How do you set the condition that ALL tasks must be set to completed?  This seems to only be ANY task marked to stus completed.

i agree, this works with a single task, but not with multiple tasks assigned to a ticket. i could not find a way yet either how to check for ALL tasks to be closed before resolving a ticket.

I’m looking to do something similar with Changes. I’d like to move the Change to the next status if all Tasks are completed.

Was anyone able to get a workflow to check all the tasks on a ticket by chance?

I am looking for the same thing. I need the workflow to see that ALL associated tasks for a parent SR are completed, then resolve the ticket.

I have a scenario where 7 tasks are created for the SR/INC that must be completed, some could take weeks.   I created an Automation that runs anytime a TASK is updated.  It has a condition check for each TASK (by Task name) to see if the TASK Status is Completed, if YES it moves to the next until all 7 are completed, they do not have to be completed in order.  Then sets the Parent ticket status to RESOLVED.  

However, I must be missing something because I can’t seem to get it to execute correctly. 

Could it be related to creating the automation in 1 workspace and not in the Global Workspace?