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Question

Why do Automated tasks reopen automatically?


mazuserdentons
Apprentice
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Hi All

I created Automated tasks, however when I Complete the task, the Task Reopens Automatically…. I am using the SandBox environment.  

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2 replies

Jim Dumay
Skilled Expert
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  • Skilled Expert
  • 12 replies
  • December 8, 2023

Check the Ticket Activity tab.

There may be another Workflow that is causing this.


mazuserdentons
Apprentice
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HI Jim, Thanks, I had a look and can't see any other Task that would reopen completed tasks… And I dont think any Ticket Automator would correlate to my workflow…


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