Why do Automated tasks reopen automatically?

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1 day ago

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Using Freshdesk
Automations and Workflows
Why do Automated tasks reopen automatically?

Hi All

I created Automated tasks, however when I Complete the task, the Task Reopens Automatically…. I am using the SandBox environment.

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Check the Ticket Activity tab.

There may be another Workflow that is causing this.

HI Jim, Thanks, I had a look and can't see any other Task that would reopen completed tasks… And I dont think any Ticket Automator would correlate to my workflow…

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