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Question

Why do Automated tasks reopen automatically?

  • December 7, 2023
  • 2 replies
  • 26 views

mazuserdentons
Apprentice
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Hi All

I created Automated tasks, however when I Complete the task, the Task Reopens Automatically…. I am using the SandBox environment.  

2 replies

Jim Dumay
Freshworks Product Expert
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  • Freshworks Product Expert
  • December 8, 2023

Check the Ticket Activity tab.

There may be another Workflow that is causing this.


mazuserdentons
Apprentice
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  • Author
  • Apprentice
  • December 8, 2023

HI Jim, Thanks, I had a look and can't see any other Task that would reopen completed tasks… And I dont think any Ticket Automator would correlate to my workflow…