Question

Why do Automated tasks reopen automatically?

  • 7 December 2023
  • 2 replies
  • 19 views

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Hi All

I created Automated tasks, however when I Complete the task, the Task Reopens Automatically…. I am using the SandBox environment.  


2 replies

Userlevel 2
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Check the Ticket Activity tab.

There may be another Workflow that is causing this.

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HI Jim, Thanks, I had a look and can't see any other Task that would reopen completed tasks… And I dont think any Ticket Automator would correlate to my workflow…

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