Hello @equal.postost 

I would like to extend a warm welcome to the Freshworks Community. If you wish to add ticket field values to a contact field, you can make use of the "Trigger Webhook" action in automation (Ticket creation) and leverage the Freshdesk APIs to update the contact details.

To help you with this, I am sharing a sample webhook request that you may find useful:

To: POST https://yourdomain.freshdesk.com/api/v2/contacts/{{ticket.requester.id}}

Payload:

{ "phone":"{{ticket.cf_phone}}", "job title":"{{ticket.cf_job_title}}" }

Cheers!

Thank you, but I am absolutely zero in webhooks, automations etc

Is there any possible just copy some standard fields from a ticket to a contact?

Hello @equal.postost Can you please share details about your instance in DM? If you can share the form link with me, I can help you with the exact automation that need to be configured to support this usecase.

Cheers!

To link user fields like phone, telegram ID, or job title to the Contact details in Pipefy, you can use the "Contact" field type in the form. This allows you to store user-specific information, which can then be added to the contact details automatically when a new ticket is created. Additionally, make sure to configure the automation so that when a ticket is created, the user information from the form is correctly associated with the contact, allowing for seamless updates to the user profile.

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Thanks for sharing this! The webhook example really cleared things up for me. I was also stuck on how to push custom ticket fields into contact details, and this gives me a good starting point. I’ll try setting up the automation with the API call the way you’ve shown.

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To fill contact fields correctly, start by entering your full name as it appears on official documents to ensure proper identification. Next, provide a valid email address and phone number that you check regularly, so you don’t miss any important updates Pojavlauncher or responses. Include your complete address if required, starting with the street, city, and postal code for accurate correspondence.

Great question on automating contact fields in Freshworks—I've struggled with this too for efficient CRM workflows! The API integration tips here are spot-on; using webhooks for real-time updates has saved me hours. If you're knee-deep in setup and need a quick mental break, blast off some stress with the mini militia cheat for unbeatable gameplay. Thanks for sharing these solutions—super helpful!