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Ever since I’ve used Freshdesk, there are about 20 contacts with “@freshworks” or “@freshdesk” email addresses. They were simply there when I was onboarded. They clutter up my contact list. Is it OK to delete them? When I go to delete them, I get a pop-up message saying “When you delete a contact, all future communication from this contact will be marked as spam. Are you sure you want to proceed?”

I just want to make sure I don’t miss an important message from one of them from a support perspective. Also, if I do delete a contact, say by accident, how do I stop them from being treated as spam? Do I just need to set them up again?

Thanks in advance for any direction.

Dave

I have a reminder each week to check the Spam messages to check if there is any tickets marked as Spam that arent.  Works for us.  Would be interested to know what others do.  

Thanks Michelle. I wasn’t aware that there even was a spam folder so good to know.

Ideally, freshdesk should give us the choice to delete items and choose whether we want them marked as spam or not. That way, we’d be getting rid of true spam.

​@Schoolkit - I’ve deleted them, as they wouldn’t ever raise tickets with us

 

This link will help you with spam - Spam and trash : Freshdesk Support

Cheers

Rob

​@Michelle Green If you want to keep a really close eye on it you could create an automation that notifies you via email if a ticket is marked as spam or deleted - that way if something is spammed in error, the requester isn’t waiting a week for it to be caught!

 

Hope that helps

Rob

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