I have a reminder each week to check the Spam messages to check if there is any tickets marked as Spam that arent.  Works for us.  Would be interested to know what others do.  

Thanks Michelle. I wasn’t aware that there even was a spam folder so good to know.

Ideally, freshdesk should give us the choice to delete items and choose whether we want them marked as spam or not. That way, we’d be getting rid of true spam.

​@Schoolkit - I’ve deleted them, as they wouldn’t ever raise tickets with us

This link will help you with spam - Spam and trash : Freshdesk Support

Cheers

Rob

​@Michelle Green If you want to keep a really close eye on it you could create an automation that notifies you via email if a ticket is marked as spam or deleted - that way if something is spammed in error, the requester isn’t waiting a week for it to be caught!

Hope that helps

Rob

Yes, you can delete those default contacts if they're cluttering your list, but be aware that Freshdesk will mark future emails from them as spam. If you delete one by accident, you can add the email back as a contact to stop it from being marked as spam.

Thanks for the clarification. My payment info is already up to date, so I’ll ignore the message.

You can safely delete those "@freshworks" or "@freshdesk" contacts (download course)—they're likely test accounts. If needed later, just re-add them to avoid spam filtering.

Thanks for the heads-up! I'll delete the @freshworks and @freshdesk contacts since they're likely test accounts like (Clone cards), and I can always re-add them later if needed.

Yes, it's generally safe to delete the default "@freshdesk" or "@freshworks" contacts if they are not actively communicating with your team, especially if they're cluttering your list. However, keep in mind that deleting a contact in Freshdesk means any future messages from that email will be marked as spam. If you accidentally delete a contact and want to ensure their emails aren't flagged as spam, you can simply recreate the contact or mark their future emails as "Not Spam" from the spam folder—this will move them back to the main inbox and re-establish them as a valid sender.

Yes, you can delete those default Freshdesk or Freshworks contacts if they're cluttering your list and not actively used (KI und Automatisierung im Marketing). If you accidentally delete one and want to stop future emails from going to spam, you can simply recreate the contact or mark their email as "Not Spam" from the spam folder to restore normal delivery.