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Limit tickets by customer

  • November 25, 2021
  • 8 replies
  • 226 views
felipeha
Apprentice
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Hi, can I set a limit numer of tickets submitted by a specific customer?

Best answer by Yusuf Ahmed

Hi @ktktktktktktktkt ,

 

Thank you for your response. Unfortunately we do not have an option to set a limit for the customer for the number of tickets that can be raised .We will certainly have this passed as a feedback to our team for future enhancement. 

 

Regards,

Yusuf Ahmed

manns

8 replies

B
Community Debut
  • brandonkaren
  • Community Debut
  • November 25, 2021

Hey Felipeha, I want to do the same thing. Please let me know if you do find out. 

Regards, Team Smokekitchen

R
Skilled Expert
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  • Riaz
  • Skilled Expert
  • November 26, 2021

Hi there @felipeha! 

 

This is an interesting question and a few customers have solved this differently but, before we go ahead, can you confirm if this is something you wanted to do within one of the Freshworks’ products? If so, which one? I’ll move this thread over to the right forum, so we can get more eyes to look at your question!

 

Cheers

-RS, Community Team
alyssia.correa
manns
Skilled Expert
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  • manns
  • Featured Influencer
  • November 26, 2021

@felipeha it’s a great question. Is this based on a paid-for support limit or because some people (or bots I guess) are abusing the ability to log tickets? Thanks :)

Cheers, Stephen || https://ITSM.tools
felipeha
Apprentice
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  • felipeha
  • Author
  • Apprentice
  • November 26, 2021

Yes @manns, my customers have limited support requests, based on paid plans. So, cant find where to setup the number of tickets can a user can submit.

manns
ktktktktktktktkt
Community Debut

Hello I am also interested in the answer for this, was this ever resolved? Thanks 😊

Yusuf Ahmed
Community Manager
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  • Yusuf AhmedCommunity Manager
  • Community Manager
  • June 26, 2024

Hi @ktktktktktktktkt ,

 

Greetings from Freshworks community, could you please let me know if your query is regarding Freshdesk or any other Freshworks product ?

 

Regards,

Yusuf Ahmed

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
ktktktktktktktkt
Community Debut

It’s for Freshdesk

Yusuf Ahmed
Community Manager
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  • Yusuf AhmedCommunity Manager
  • Community Manager
  • Answer
  • June 28, 2024

Hi @ktktktktktktktkt ,

 

Thank you for your response. Unfortunately we do not have an option to set a limit for the customer for the number of tickets that can be raised .We will certainly have this passed as a feedback to our team for future enhancement. 

 

Regards,

Yusuf Ahmed

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
ktktktktktktktkt
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