Hey Felipeha, I want to do the same thing. Please let me know if you do find out. 

Regards, Team Smokekitchen

Hi there @felipeha! 

This is an interesting question and a few customers have solved this differently but, before we go ahead, can you confirm if this is something you wanted to do within one of the Freshworks’ products? If so, which one? I’ll move this thread over to the right forum, so we can get more eyes to look at your question!

Cheers

@felipeha it’s a great question. Is this based on a paid-for support limit or because some people (or bots I guess) are abusing the ability to log tickets? Thanks :)

Yes @manns, my customers have limited support requests, based on paid plans. So, cant find where to setup the number of tickets can a user can submit.

Hello I am also interested in the answer for this, was this ever resolved? Thanks 

Hi @ktktktktktktktkt ,

Greetings from Freshworks community, could you please let me know if your query is regarding Freshdesk or any other Freshworks product ?

Regards,

Yusuf Ahmed

It’s for Freshdesk

Hi @ktktktktktktktkt ,

Thank you for your response. Unfortunately we do not have an option to set a limit for the customer for the number of tickets that can be raised .We will certainly have this passed as a feedback to our team for future enhancement. 

Regards,

Yusuf Ahmed