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Limit tickets by customer

  • November 25, 2021
  • 8 replies
  • 312 views
felipeha
Apprentice
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Hi, can I set a limit numer of tickets submitted by a specific customer?

Best answer by Yusuf Ahmed

Hi @ktktktktktktktkt ,

 

Thank you for your response. Unfortunately we do not have an option to set a limit for the customer for the number of tickets that can be raised .We will certainly have this passed as a feedback to our team for future enhancement. 

 

Regards,

Yusuf Ahmed

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    8 replies

    Community Debut

    Hey Felipeha, I want to do the same thing. Please let me know if you do find out. 

    Regards, Team Smokekitchen

    Skilled Expert
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    • Riaz
    • Skilled Expert
    • November 26, 2021

    Hi there @felipeha! 

     

    This is an interesting question and a few customers have solved this differently but, before we go ahead, can you confirm if this is something you wanted to do within one of the Freshworks’ products? If so, which one? I’ll move this thread over to the right forum, so we can get more eyes to look at your question!

     

    Cheers

    -RS, Community Team
      manns
      Skilled Expert
      Forum|alt.badge.img+10
      • manns
      • Featured Influencer
      • November 26, 2021

      @felipeha it’s a great question. Is this based on a paid-for support limit or because some people (or bots I guess) are abusing the ability to log tickets? Thanks :)

      Cheers, Stephen || https://ITSM.tools
      felipeha
      Apprentice
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      • felipeha
      • Author
      • Apprentice
      • November 26, 2021

      Yes @manns, my customers have limited support requests, based on paid plans. So, cant find where to setup the number of tickets can a user can submit.

        ktktktktktktktkt
        Community Debut

        Hello I am also interested in the answer for this, was this ever resolved? Thanks 😊

        Yusuf Ahmed
        Community Manager
        Forum|alt.badge.img+8

        Hi @ktktktktktktktkt ,

         

        Greetings from Freshworks community, could you please let me know if your query is regarding Freshdesk or any other Freshworks product ?

         

        Regards,

        Yusuf Ahmed

        Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
        ktktktktktktktkt
        Community Debut

        It’s for Freshdesk

        Yusuf Ahmed
        Community Manager
        Forum|alt.badge.img+8
        • Yusuf AhmedCommunity Manager
        • Community Manager
        • Answer
        • June 28, 2024

        Hi @ktktktktktktktkt ,

         

        Thank you for your response. Unfortunately we do not have an option to set a limit for the customer for the number of tickets that can be raised .We will certainly have this passed as a feedback to our team for future enhancement. 

         

        Regards,

        Yusuf Ahmed

        Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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